Politique de confidentialité
La présente politique de confidentialité clarifie la nature, la portée et l'objectif du traitement des données personnelles (ci-après dénommées "données") dans le cadre de notre offre en ligne et des sites web, fonctions et contenus associés, ainsi que des présences en ligne externes, telles que notre profil de médias sociaux. (ci-après dénommés collectivement "offre en ligne"). En ce qui concerne les termes utilisés, tels que "traitement" ou "responsable du traitement", nous nous référons aux définitions de l'art. 4 du règlement général sur la protection des données (RGPD).
Personne responsable :
Entreprise : Diamond Service AB
Numéro de rue : Ankdammsgatan 18
Code postal, ville, pays : 17143, Solna, Suède
Numéro de registre du commerce : 556098-0186
Directeur général : Anders Segerblad Nyström
Numéro de téléphone : +46 08 7304080
Adresse électronique : info(a)diamond-service.se
Types de données traitées :
- Données d'inventaire (par exemple, noms, adresses).
- Coordonnées (par exemple, e-mail, numéros de téléphone).
- Données de contenu (par exemple, entrées de texte, photographies, vidéos).
- Données contractuelles (par exemple, objet du contrat, durée, catégorie de clients).
- Données de paiement (par exemple, coordonnées bancaires, historique des paiements).
- Données d'utilisation (par exemple, sites web visités, intérêt pour le contenu, temps d'accès).
- Méta/données de communication (par exemple, informations sur l'appareil, adresses IP).
Traitement de catégories particulières de données (article 9, paragraphe 1, du RGPD) :
Aucune catégorie particulière de données n'est traitée.
Catégories de personnes concernées par le traitement :
- Clients, parties intéressées, visiteurs et utilisateurs de l'offre en ligne, partenaires commerciaux.
Dans la suite du texte, les personnes concernées sont également désignées collectivement par le terme "utilisateurs".
Objectif du traitement :
- Mise à disposition de l'offre en ligne, de son contenu et des fonctions du magasin.
- Fourniture de services contractuels, de services et d'assistance à la clientèle.
- Répondre aux demandes de contact et communiquer avec les utilisateurs.
- Marketing, publicité et études de marché.
- Mesures de sécurité.
Statut : 05/ 2020
1. les termes utilisés
1.1 "Données à caractère personnel" : toute information concernant une personne physique identifiée ou identifiable (ci-après dénommée "personne concernée") ; est réputée identifiable une personne physique qui peut être identifiée, directement ou indirectement, notamment par référence à un identifiant tel qu'un nom, un numéro d'identification, des données de localisation, un identifiant en ligne (par exemple un cookie) ou à un ou plusieurs éléments spécifiques propres à l'identité physique, physiologique, génétique, psychique, économique, culturelle ou sociale de cette personne physique.
1.2 "Traitement" : toute opération ou tout ensemble d'opérations effectuées ou non à l'aide de procédés automatisés et appliquées à des données à caractère personnel. Le terme est large et couvre pratiquement toutes les manipulations de données.
1.3 "Responsable du traitement" : la personne physique ou morale, l'autorité publique, le service ou un autre organisme qui, seul ou conjointement avec d'autres, détermine les finalités et les moyens du traitement des données à caractère personnel.
2 Bases juridiques pertinentes
Conformément à l'art. 13 GDPR, nous vous informons de la base juridique de notre traitement des données. Si la base juridique n'est pas mentionnée dans la politique de confidentialité, les dispositions suivantes s'appliquent : La base juridique pour l'obtention du consentement est l'art. 6 para. 1 lit. a et Art. 7 GDPR, la base juridique du traitement pour l'exécution de nos services et la mise en œuvre des mesures contractuelles ainsi que pour répondre aux demandes est l'Art. 6 para. 1 lit. b du GDPR, la base juridique du traitement pour remplir nos obligations légales est l'Art. 6 para. 1 lit. c GDPR, et la base juridique du traitement pour protéger nos intérêts légitimes est l'Art. 6 para. 1 lit. f GDPR. Si les intérêts vitaux de la personne concernée ou d'une autre personne physique exigent le traitement des données à caractère personnel, l'art. 6 para. 1 lit. d GDPR sert de base juridique.
3. les modifications et mises à jour de la politique de confidentialité
Nous vous demandons de vous informer régulièrement sur le contenu de notre politique de confidentialité. Nous adapterons la politique de protection de la vie privée dès que des modifications du traitement des données effectué par nos soins le rendront nécessaire. Nous vous informerons dès que les changements nécessiteront un acte de coopération de votre part (par exemple, un consentement) ou une autre notification individuelle.
4. mesures de sécurité
4.1 Conformément à l'art. 32 GDPR, en tenant compte de l'état de l'art, des coûts de mise en œuvre et de la nature, de la portée, du contexte et des finalités du traitement ainsi que du risque de probabilité et de gravité variables pour les droits et libertés des personnes physiques, des mesures techniques et organisationnelles appropriées pour assurer un niveau de sécurité adapté au risque ; les mesures comprennent, en particulier, la garantie de la confidentialité, de l'intégrité et de la disponibilité des données en contrôlant l'accès physique aux données, ainsi que l'accès, l'entrée, la divulgation, la sauvegarde de la disponibilité et la séparation des données. En outre, nous avons établi des procédures qui garantissent l'exercice des droits des personnes concernées, l'effacement des données et la réponse aux menaces pesant sur les données. En outre, nous prenons en compte la protection des données à caractère personnel dès le développement ou la sélection du matériel, des logiciels et des procédures, conformément au principe de la protection des données par la conception technologique et des paramètres par défaut favorables à la protection des données (article 25 du RGPD).
4.2 Les mesures de sécurité comprennent notamment la transmission cryptée des données entre votre navigateur et notre serveur.
5. divulgation et transmission de données
5.1 Si, dans le cadre de notre traitement, nous communiquons des données à d'autres personnes et entreprises (sous-traitants ou tiers), si nous les leur transmettons ou si nous leur donnons accès à ces données, nous ne le ferons que sur la base d'une autorisation légale (par exemple, si les données sont transmises à des tiers, tels que des prestataires de services de paiement, conformément à l'article 6, paragraphe 1, de la loi sur l'informatique et les libertés). 6 para. 1 lit. b GDPR), si vous avez donné votre consentement, si une obligation légale le prévoit ou sur la base de nos intérêts légitimes (par exemple, lorsque nous utilisons des agents, des fournisseurs d'hébergement, des conseillers fiscaux, commerciaux et juridiques, des services d'assistance à la clientèle, de comptabilité, de facturation et autres services similaires qui nous permettent de remplir efficacement et effectivement nos obligations contractuelles, nos tâches administratives et nos devoirs).
5.2 Si nous chargeons des tiers du traitement des données sur la base d'un "contrat de traitement des commandes", nous le faisons sur la base de l'art. 28 GDPR.
6. les transferts vers des pays tiers
Si nous traitons des données dans un pays tiers (c'est-à-dire en dehors de l'Union européenne (UE) ou de l'Espace économique européen (EEE)) ou si cela se produit dans le contexte de l'utilisation de services tiers ou de la divulgation ou du transfert de données à des tiers, cela n'aura lieu que si cela est fait pour remplir nos obligations (pré)contractuelles, sur la base de votre consentement, sur la base d'une obligation légale ou sur la base de nos intérêts légitimes. Sous réserve d'autorisations légales ou contractuelles, nous ne traitons ou ne faisons traiter les données dans un pays tiers que si les exigences particulières de l'art. 44 et suivants. GDPR. Cela signifie, par exemple, que le traitement a lieu sur la base de garanties spéciales, telles que la détermination officiellement reconnue d'un niveau de protection des données correspondant à celui de l'UE (par exemple, pour les États-Unis, par le biais du "Privacy Shield") ou le respect d'obligations contractuelles spéciales officiellement reconnues (appelées "clauses contractuelles types").
7 Droits des personnes concernées
7.1 Vous avez le droit de demander la confirmation que les données en question sont traitées et de demander des informations sur ces données ainsi que des informations supplémentaires et une copie des données conformément à l'article 15 du RGPD. 15 DU RGPD.
7.2 Vous avez selon. Art. 16 GDPR, vous avez le droit de demander que les données vous concernant soient complétées ou que les données inexactes vous concernant soient rectifiées.
7.3 Conformément à l'art. 17 GDPR, vous avez le droit d'exiger que les données en question soient immédiatement supprimées ou, alternativement, d'exiger que le traitement des données soit limité conformément à l'Art. 18 DU RGPD.
7.4 Vous avez le droit de demander à recevoir les données vous concernant que vous nous avez fournies conformément à l'art. 20 GDPR et de demander qu'elles soient transférées à d'autres responsables du traitement.
7.5 You also have the right to lodge a complaint with the competent supervisory authority in accordance with Art. 77 GDPR.
8. right of withdrawal
You have the right to withdraw your consent in accordance with Art. 7 (3) GDPR with effect for the future.
9. right of objection
You can object to the future processing of data concerning you at any time in accordance with Art. 21 GDPR. In particular, you may object to processing for direct marketing purposes.
10. cookies and right to object to direct advertising
10.1 “Cookies” are small files that are stored on users’ computers. Different information can be stored within the cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to an online service. Temporary cookies, or “session cookies” or “transient cookies”, are cookies that are deleted after a user leaves an online service and closes their browser. The content of a shopping cart in an online store or a login status, for example, can be stored in such a cookie. Cookies that remain stored even after the browser is closed are referred to as “permanent” or “persistent”. For example, the login status can be saved if the user visits the website after several days. The interests of users can also be stored in such a cookie and used for reach measurement or marketing purposes. “Third-party cookies” are cookies from providers other than the controller who operates the online service (otherwise, if they are only the controller’s cookies, they are referred to as “first-party cookies”).
10.2 We use temporary and permanent cookies and provide information about this in our privacy policy.
If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
10.3 A general objection to the use of cookies used for online marketing purposes can be raised for a large number of services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU side http://www.youronlinechoices.com/ be explained. Furthermore, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that you may then not be able to use all the functions of this website.
11. deletion of data
11.1 The data processed by us will be deleted or its processing restricted in accordance with Art. 17 and 18 GDPR. Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons.
11.2 In accordance with legal requirements, storage is carried out in particular for 6 years in accordance with § 257 para. 1 HGB (commercial books, inventories, opening balance sheets, annual financial statements, commercial letters, accounting documents, etc.) and for 10 years in accordance with § 147 para. 1 AO (books, records, management reports, accounting documents, commercial and business letters, documents relevant for taxation, etc.)
12. order processing in the online store and customer account
12.1 We process the data of our customers as part of the ordering processes in our online store to enable them to select and order the selected products and services, as well as their payment and delivery or execution.
12.2 The processed data includes inventory data, communication data, contract data, payment data and the data subjects include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online store, billing, delivery and customer services. We use session cookies to store the contents of the shopping cart and permanent cookies to store the login status.
12.3 The processing is carried out on the basis of Art. 6 para. 1 lit. b (execution of order processes) and c (legally required archiving) GDPR. The information marked as necessary is required to justify and fulfill the contract. We only disclose the data to third parties in the context of delivery, payment or within the scope of legal permissions and obligations towards legal advisors and authorities. The data will only be processed in third countries if this is necessary for the fulfillment of the contract (e.g. at the customer’s request for delivery or payment).
12.4 Users can optionally create a user account in which they can view their orders in particular. As part of the registration process, users will be provided with the required mandatory information. The user accounts are not public and cannot be indexed by search engines. If users have terminated their user account, their data will be deleted with regard to the user account, subject to their retention is necessary for commercial or tax law reasons in accordance with Art. 6 para. 1 lit. c GDPR. Information in the customer account remains until its deletion with subsequent archiving in the event of a legal obligation. It is the responsibility of users to back up their data before the end of the contract in the event of termination.
12.5 As part of the registration and renewed logins as well as the use of our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests as well as those of the user in protection against misuse and other unauthorized use. This data is not passed on to third parties unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with Art. 6 para. 1 lit. c GDPR.
12.6 The deletion takes place after the expiry of statutory warranty and comparable obligations, the necessity of storing the data is reviewed every three years; in the case of statutory archiving obligations, the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) retention obligation); information in the customer account remains until its deletion.
13. contact and customer service
13.1 When contacting us (via contact form or e-mail), the user’s details are processed to process the contact request and its handling in accordance with Art. 6 para. 1 lit. b) GDPR.
13.2 User data may be stored in our Customer Relationship Management System (“CRM System”) or comparable inquiry organization.
13.3 We delete the requests if they are no longer required. We review the necessity every two years; we store inquiries from customers who have a customer account permanently and refer to the details of the customer account for deletion. Furthermore, the statutory archiving obligations apply.
14. collection of access data and log files
14.1 On the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. GDPR. GDPR, we collect data about every access to the server on which this service is located (so-called server log files). The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.
14.2 Log file information is stored for security reasons (e.g. to investigate misuse or fraud) for a maximum period of seven days and then deleted. Data whose further storage is required for evidentiary purposes is excluded from deletion until the respective incident has been finally clarified.
15. online presence in social media
15.1 On the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. GDPR. GDPR, we maintain online presences within social networks and platforms in order to communicate with the customers, interested parties and users active there and to inform them about our services. When accessing the respective networks and platforms, the terms and conditions and data processing guidelines of their respective operators apply.
15.2 Unless otherwise stated in our privacy policy, we process users’ data if they communicate with us within social networks and platforms, e.g. write posts on our online presences or send us messages.
15.3 We use Google Analytics to display the ads placed by Google and its partners within advertising services only to those users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Google (so-called “remarketing” or “Google Analytics audiences”). With the help of remarketing audiences, we also want to ensure that our ads correspond to the potential interest of users and are not annoying.
16. google analytics
16.1 On the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR), we use Google Analytics, a web analysis service provided by Google LLC (“Google”). GDPR) Google Analytics, a web analysis service of Google LLC (“Google”). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a Google server in the USA and stored there.
16.2 Google is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
16.3 Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and the use of the Internet. Pseudonymous user profiles can be created from the processed data.
16.4 We only use Google Analytics with activated IP anonymization. This means that the IP address of users is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
16.5 The IP address transmitted by the user’s browser will not be merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
16.6 Further information on the use of data by Google, setting and objection options can be found on Google’s websites: https://www.google.com/intl/de/policies/privacy/partners (“Data use by Google when you use our partners’ websites or apps”), https://policies.google.com/technologies/ads (“Use of data for advertising purposes”), https://adssettings.google.com/authenticated (“Manage information that Google uses to show you advertising”).
17. communication by post, e-mail, fax or telephone
17.1 We use means of remote communication, such as post, telephone or email, for business transactions and marketing purposes. In doing so, we process inventory data, address and contact data as well as contract data of customers, participants, interested parties and communication partners.
17.2 Processing is carried out on the basis of Art. 6 para. 1 lit. a, Art. 7 GDPR, Art. 6 para. 1 lit. f GDPR in conjunction with legal requirements for advertising communications. Contact is only made with the consent of the contact partners or within the scope of the legal permissions and the processed data is deleted as soon as it is no longer required and otherwise with objection/revocation or discontinuation of the authorization basis or legal archiving obligations.
18. newsletter
18.1 With the following information, we inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your rights of objection. By subscribing to our newsletter, you agree to receive it and to the procedures described.
18.2 Content of the newsletter: We only send newsletters, emails and other electronic notifications with advertising information (hereinafter “newsletter”) with the consent of the recipient or with legal permission. If the contents of the newsletter are specifically described when registering for the newsletter, they are decisive for the user’s consent. Our newsletters also contain information about our products, offers, promotions and our company.
18.3 Double opt-in and logging: Registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registering, you will receive an email asking you to confirm your registration. This confirmation is necessary so that no-one can register with other people’s e-mail addresses. Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation as well as the IP address. Changes to your data stored with the mailing service provider are also logged.
18.4 Sending service provider: The newsletter is sent via “MailChimp”, a newsletter sending platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the privacy policy of the shipping service provider here: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with the European level of data protection (https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active).
18.5 If we use a mailing service provider, the mailing service provider may, according to its own information, use this data in pseudonymous form, i.e. without allocation to a user, to optimize or improve its own services, e.g. to technically optimize the dispatch and presentation of the newsletter or for statistical purposes in order to determine from which countries the recipients come. However, the mailing service provider does not use the data of our newsletter recipients to write to them itself or to pass it on to third parties.
18.6 Registration data: To register for the newsletter, it is sufficient to enter your e-mail address. Optionally, we ask you to enter a name so that we can address you personally in the newsletter.
18.7 Performance measurement – The newsletters contain a so-called “web-beacon”, i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened or, if we use a mailing service provider, from their server. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval, is initially collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined with the help of the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the mailing service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
18.8 The newsletter is sent and the success measured on the basis of the consent of the recipients pursuant to Art. 6 para. 1 lit. a, Art. 7 GDPR in conjunction with § 7 para. 2 no. 3 UWG or on the basis of the legal permission pursuant to § 7 para. 3 UWG.
18.9 Austria: The newsletter is sent and success is measured on the basis of the consent of the recipients pursuant to Art. 6 para. 1 lit. a, Art. 7 GDPR in conjunction with § 107 para. 2 TKG or on the basis of the legal permission pursuant to § 107 para. 2 and 3 TKG.
18.10. The logging of the registration process is based on our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR and serves as proof of consent to receive the newsletter.
18.11. Newsletter recipients can unsubscribe from our newsletter at any time, i.e. revoke their consent. You will find a link to unsubscribe from the newsletter at the end of each newsletter. At the same time, their consent to the performance measurement expires. Unfortunately, it is not possible to cancel the performance measurement separately; in this case, the entire newsletter subscription must be canceled. When you unsubscribe from the newsletter, your personal data will be deleted, unless their retention is legally required or justified, in which case their processing will be limited to these exceptional purposes. In particular, we may store the unsubscribed email addresses for up to three years on the basis of our legitimate interests before deleting them for the purpose of sending newsletters in order to be able to prove that consent was previously given. The processing of this data is limited to the purpose of a possible defense against claims. An individual request for deletion is possible at any time, provided that the former existence of consent is confirmed at the same time.
19. integration of third-party services and content
19.1 On the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR), we use content or service offers from third-party providers within our online offer. GDPR) content or service offers from third-party providers in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as “content”). This always presupposes that the third-party providers of this content are aware of the IP address of the user, as they would not be able to send the content to their browser without the IP address. The IP address is therefore required to display this content. We endeavor to only use content whose respective providers only use the IP address to deliver the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags can be used to analyze information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer, as well as being linked to such information from other sources.
19.2 The following presentation provides an overview of third-party providers and their content, together with links to their data protection declarations, which contain further information on the processing of data and, in some cases already mentioned here, options for objection (so-called opt-out)
– If our customers use third-party payment services (e.g. PayPal or Sofortüberweisung), the terms and conditions and data protection information of the respective third-party providers, which can be accessed within the respective websites or transaction applications, apply.
– Videos from the “YouTube” platform of the third-party provider Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/Opt-Out: https://www.google.com/settings/ads/.
– Functions of the Twitter service or platform (hereinafter referred to as “Twitter”) may be integrated into our online offering. Twitter is a service provided by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The functions include the presentation of our posts within Twitter within our online offer, the link to our profile on Twitter and the possibility to interact with the posts and the functions of Twitter, as well as to measure whether users reach our online offer via the advertisements placed by us on Twitter (so-called conversion measurement). Twitter is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active). Privacy policy: https://twitter.com/de/privacyOpt-Out: https://twitter.com/personalization.
